Shipping policy

Shipping Policy

Effective Date: 5th January 2025

At Sahara Dust Storm, we aim to deliver your products quickly and efficiently. Please review our shipping policy below to understand how we handle shipping for your orders.

1. Shipping Locations

We currently offer shipping to the following locations:

  • United Kingdom
  • International Shipping (Please note, international shipping availability may vary depending on the destination country.)

2. Processing Time

  • Orders are typically processed within 3-5 business days.
  • Processing time may vary depending on product availability, order volume, and other factors. We will notify you if there are any delays in processing your order.

3. Shipping Methods and Delivery Time

  • We offer a range of shipping options, including standard and expedited shipping, depending on your location.
  • UK Orders:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 1-2 business days (available at checkout)
  • International Orders:
    • Delivery times for international orders may vary based on the destination country and shipping method selected.
    • Please note that international shipping may take longer due to customs processing.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your shipping address.
  • Free shipping may be available for orders over a certain value. Please check our website for current promotions.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

6. Delays

  • While we strive to deliver your order on time, we cannot be held responsible for delays caused by the shipping carrier, customs clearance, or unforeseen circumstances such as weather or holidays.
  • If your order is delayed, please contact the carrier directly or reach out to us at fragrancehelp@saharaduststorm.com for assistance.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at fragrancehelp@saharaduststorm.com.
  • We will assist you in resolving the issue with the carrier and may offer a replacement or refund, depending on the circumstances.

8. International Customs and Duties

  • For international orders, please be aware that customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
  • Please check with your local customs office for more information on potential charges.

9. Contact Information

If you have any questions or concerns about your order or shipping, please feel free to contact us at:
Email: fragrancehelp@saharaduststorm.com