Terms of service

Terms of Service

Effective Date: 5th January 2025

Welcome to Sahara Dust Storm! By using our website (the "Site") and purchasing our products, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before accessing or using our services.

1. General Information

Sahara Dust Storm ("we," "us," or "our") provides fragrance-based products, including perfumes, body lotions, candles, and other related items. These Terms govern your use of our Site and the purchase of products from us.

By accessing our Site or making a purchase, you agree to these Terms. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use our Site and make purchases. By using our services, you confirm that you meet these requirements.

3. Products and Pricing

  • Product Availability: We strive to keep our product information accurate and up to date. However, we cannot guarantee the availability of all items at all times.
  • Pricing: Prices are subject to change without notice. The price at the time of purchase will apply.
  • Product Variations: Due to the handcrafted nature of some of our products, slight variations in color, texture, or fragrance may occur.

4. Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or incorrect pricing.
  • Payment Methods: We accept major credit cards, PayPal, and other payment methods listed on our Site.
  • Taxes: Prices include VAT (Value Added Tax) as required under UK law.

5. Shipping and Delivery

  • Shipping Times: We aim to process and ship orders within 3-5 business days. Delivery times may vary depending on your location.
  • Shipping Costs: Shipping costs are calculated at checkout and depend on your location and order size.
  • Delays: Sahara Dust Storm is not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns and Refunds

  • Eligibility: Returns are accepted within 14 days of delivery for products that are sealed, unopened, and in their original condition.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Non-Returnable Items: Personalised or customised items are non-returnable unless defective.
  • Process: To initiate a return, please contact us at fragrancehelp@saharaduststorm.com. Customers are responsible for return shipping costs unless the item is defective or incorrect.

For more details, please refer to our Refund Policy.

7. Intellectual Property

All content on the Site, including text, images, logos, and product designs, is the property of Sahara Dust Storm or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.

8. Limitation of Liability

Sahara Dust Storm is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or Site. Our liability is limited to the purchase price of the product in question.

9. User Conduct

You agree not to:

  • Use our Site for unlawful purposes.
  • Interfere with or disrupt the Site’s functionality.
  • Submit false or misleading information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

12. Contact Information

For questions or concerns about these Terms, please contact us at:
Email: fragrancehelp@saharaduststorm.com